Claire Waters (Senior Manager – Product Content Experience, Cloudflare) delves into the dynamic world of technical writing, exploring both challenges and growth opportunities within the field. With her background in journalism, she brings a unique perspective to technical writing and management, emphasizing the importance of asking questions to gather information effectively, understanding both product and customer challenges, and relationship-building with sales personnel and stakeholders.
She discusses their user-focused philosophy when establishing a content strategy and how they support their users in achieving their goals across different Cloudflare products.
Drawing from her role as a wayfinder, she shares her team's proactive approach to AI adoption. She unveils how they use the COIN methodology for embracing AI tools as a team, and how they engage in low-stakes AI challenges to foster familiarity and comfort with AI technologies.
This episode was brought to you by Pronovix.