On the management track - conversation with Claire Waters




Claire Waters (Senior Manager – Product Content Experience, Cloudflare) delves into the dynamic world of technical writing, exploring both challenges and growth opportunities within the field. With her background in journalism, she brings a unique perspective to technical writing and management, emphasizing the importance of asking questions to gather information effectively, understanding both product and customer challenges, and relationship-building with sales personnel and stakeholders.

She discusses their user-focused philosophy when establishing a content strategy and how they support their users in achieving their goals across different Cloudflare products.

Drawing from her role as a wayfinder, she shares her team's proactive approach to AI adoption. She unveils how they use the COIN methodology for embracing AI tools as a team, and how they engage in low-stakes AI challenges to foster familiarity and comfort with AI technologies. 



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