Stella Crowhurst

Talk:

When customers integrate with your APIs, the customer is essentially doing work to use your product. If the customer then gets stuck, this can lead to delayed revenue, customer frustration and increased support volumes. This talk will discuss how generative AI can be leveraged to augment your existing documentation. We will also discuss how generative AI enables your customers to consume your documentation in a way that best suits them, and where examples and troubleshooting is tailored to the customer's context.

Speaker:

Stella is the VP of Product Management at Mastercard.