Kristian Poulstrup
Mastercard
Supercharging customer integrations with Gen AI
Talk:
When customers integrate with your APIs, the customer is essentially doing work to use your product. If the customer then gets stuck, this can lead to delayed revenue, customer frustration and increased support volumes. This talk will discuss how generative AI can be leveraged to augment your existing documentation. We will also discuss how generative AI enables your customers to consume your documentation in a way that best suits them, and where examples and troubleshooting is tailored to the customer's context.
Speaker:
Kristian is a Lead Product Manager (Technical) at Mastercard.
He's a dynamic and visionary leader with over a decade of experience in pioneering successful IT solutions within the finance industry and SaaS sector.
As an experienced digital manager, he has a proven track record of designing, executing, and launching innovative, user-centric products for both global market leaders and VC-backed scale-ups.
He's recognized for his insightful leadership and problem-solving abilities, he excels in driving organizational change and propelling product strategy.
He thrives when organising and managing empowered teams that enjoy going to work every day to drive impact.
