ABN AMRO Developer Portal
Koen Adolfs & the ABN AMRO devportal team
For the 2021 autumn season of API The Docs, 16 DevPortal Awards nominee teams share the highlights of their devportal journey. Each team will introduce the best features of their sites, share their experiences, talk about their future plans, and participate in Q&A sessions.
About the session
Date: 20 October, 2021
Koen Adolfs (Lead Product Owner), Brendan Lynch (Lead Technical Writer), Martin Gleissner and Eveline Albers (Business Developer) will introduce the ABN AMRO developer portal. The site was nominated in the "Best Internal Devportal", "Best API Reference Documentation & Support", "Best Findability of Products in a Devportal", and "Best Community Spotlight and Outreach" categories for the Devportal Awards 2021.
About the portal
"The ABN AMRO Developer Portal is the one-stop shop where we develop and build a secure, social, and ground-breaking digital ecosystem. We enable clients to control their finances and provide a comfortable user experience so that they can make the decisions that are right for them.
By offering API products on our Developer Portal, clients can leverage ABN AMRO's capabilities to reinvent the customer experience, automate processes, and build a future-proof banking solution.
The ABN AMRO API community is for everyone that is interested in APIs. We provide information in the form of blogs and videos, we organize Meet Ups for our developer community, and even keep you posted on job vacancies. Recently, we started our Open Banking Circle, where we work together with our community to develop and prototype innovative API ideas.
As our developer portal attracts different types of users, we ensure that the navigation and findability of our products is intuitive and simple. From our homepage, you can easily navigate to our API products, learn about API basics, find out how to partner with us, join our community, and get support. Developers are only two clicks away from our API documentation. Business users can navigate to our basics page to learn how to get started with ABN AMRO products. They can read blogs about our APIs and find out about the latest ABN AMRO Developer Meet Ups on our community page.
At ABN AMRO, we pride ourselves on the quality of our API documentation and support. In our API reference documentation, we use a docs-as-code workflow to create, review and publish specifications. We provide information on requirements, production and sandbox access, tutorial help, and authentication.
Clients and users can easily find support in the form of an FAQ page, a basics page with information on error codes, and status and maintenance updates. If that doesn't answer their question, they can send in a ticket using our smart support form to get custom help.
Next to our efforts for ABN AMRO's External Developer Portal, we have also developed an Internal Developer Portal that we are constantly improving. Our goal is to enable our colleagues to make and use API solutions. On our Internal Developer Portal, colleagues can search through the API portfolio and can filter results based on status, grid, and operations. Information on API standards and guidelines, API validation tools, and technical writing can be found in our API Makerspace. For support and updates on events, our colleagues can check out our API Community."
See ABN AMRO on the Devportal Awards nominee page