The success of a developer portal is very much influenced by how users feel along their journey and afterwards. Do your resources match their needs and expectations to reach a specific goal? How can you make sure users can onboard easily? Which documentation types match the journey stages best and provide the best documentation experience? How can you make sure you don’t constrain users? How can you engage developers, even turn them into your advocates?
This talk will focus on public-facing (external) banking and fintech developer portals and show many examples of the current best practices and patterns, spiced up with in-house research results.