13:10-13:30 / Sophie Rutard: The API BizDev Portal

Euler Hermes has 10 years experience of supporting customers and partners in using our API. However, we now get prepared for the next step, that is switching from individual support to self-service, and so we need to build a dev portal. However, in the sales process typically our business talks to our customer’s or even broker’s business people, and then they hand it over to their own IT or even external providers to perform the implementation. Of course these developers have no idea about credit insurance, so we need to include insurance product-related learnings into the developer-facing documentation. To make it even more complex we have a number of different product types to support with individual API catalogues… The talk is to sensibilize that it’s not at all sufficient to provide technical documentation and sandboxes. We really need to include some kind of e-learning for the business aspects.