Emil Sorensen
kapa.ai
From Data Chaos to Developer Clarity: How AI-Powered Analytics Transform Developer Support
SESSION
Developer support teams are drowning in technical questions, but which ones actually matter?
- The hidden cost of unanswered developer questions (lost productivity, inability to self-serve)
- Live demo: Source Analytics revealing the "dark matter" of documentation, the 20% of docs that answer 80% of questions
- Letting your users tell you where technical content is missing
- Real metrics: Time-to-resolution drops, support ticket deflection, ROI quantification
SPEAKER
Emil Sorensen is the CEO and Co-Founder of Kapa.ai, a YC-backed startup helping 200+ teams like Docker, Sentry, and Grafana power AI assistants on their docs and product knowledge. He works at the intersection of developer experience and applied LLMs.
Follow him on Linkedin.
